FAQ
FAQ for IZER
General Questions
Q: What is IZER?
A: IZER is an online store offering a curated selection of high-quality products across various categories, including fashion, electronics, home goods, and more. We are committed to providing exceptional customer service and a seamless shopping experience.
Ordering and Payment
Q: How can I place an order?
A: To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to request any changes or cancellations.
Shipping and Delivery
Q: Where do you ship to?
A: IZER ships worldwide. Shipping times and costs may vary depending on your location and the shipping method selected.
Q: How long does shipping take?
A: Shipping times vary based on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days and delivery can take between 7-20 business days depending on your location.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and in the same condition as when received. Certain items may be non-returnable or subject to different return policies, which will be noted on the product page.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.
Customer Support
Q: How can I contact customer service?
A: You can contact our customer service team via email at support@izer.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 6 PM (EST).
Products and Inventory
Q: Are all products on IZER authentic?
A: Yes, all products sold on IZER are guaranteed to be authentic and sourced from reputable suppliers.
Q: What if an item I want is out of stock?
A: If an item is out of stock, you can sign up to be notified when it becomes available again. Simply click on the "Notify Me" button on the product page and enter your email address.
Promotions and Discounts
Q: How can I stay updated on promotions and discounts?
A: Sign up for our newsletter to receive updates on the latest promotions, discounts, and new arrivals. You can also follow us on social media for exclusive offers and announcements.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Discount codes cannot be combined with other promotions or offers unless otherwise stated.